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QUESTIONNAIRE ON PORT OPERATIONS STANDARDS

The questionnaire is intended to generate information from APA members on the procedures being implemented, utilization of resources and standards adopted in port operations particularly those pertaining to cargo handling, pilotage and tug services. It is important that complete and accurate answers are provided since the latter will provide the basis for the preparation of the Best Practices Manual in the ASEAN.

One set of questionnaire should be accomplished per port/terminal. Questions are grouped by major area. Answers to the questions may be indicated by checking the corresponding box or by filling-in the blanks/tables provided after the questions or by indicating "Not Applicable". 

It will be very helpful if respondent ports will include a brief narrative/discussion of issues/problems relating to areas/questions covered by the survey. Such narrative should include the proposed solutions or actions undertaken by the port to address issues/problems identified. Please use separate sheets if necessary.

A. General Information
  1. Country  : VIETNAM
2. Name of Port/Terminal :
SAIGON PORT
3. Category of Respondent
 
  q  Port Authority q  Private Contractor
    Port Owner              q  Terminal Operator
    Port Operator    q  Others __________________
                                              

 

B. Cargo Handling
  1. Who is responsible for undertaking cargo handling?
   
Port Authority/Owner/Operator
    q Private Contractor/ Terminal Operator 
    q Port Authority/Owner and Private Contractor /Terminal Operator
    q Others (Please specify)
                                                                                                             
                                                                                                             
                                                                                                             
   
  Please attach relevant guidelines, systems and procedures (if any) used in the selection, monitoring and evaluation of performance/productivity of cargo handling operators. Likewise, include issues/problems encountered and proposed solutions or actions undertaken.
  2. What is the volume of cargo handled in CY 2000, classified by type?
 
 

Type of Cargo

Volume (in metric ton)

   
  Container 2,272,720    
  Bulk (Liquid) NIL    
  Bulk (Dry) 3,173,941    
  General Cargo 4,254,325    
  Others (Please specify)      

3. What positions/skills and number of cargo handling personnel are available?

  1. Equipment Operators
 

Position/Skills Type

Actual No. Available

 
 

Forklift Operator

151

 
 

Reach Stacker Operator

 
 

RTG Operator

11

 
 

Straddle Carrier Operator

 
 

Mobile Crane Operator

61

 
 

Gantry Crane Operator

 
 

Primemover & Trailer Operator

64

 
 

Truck/Buldozer/Trimmer Operator

 
 

Others (Please specify)

 
     
  1. Port-workers
 

Position/Skills Type

Actual No. Available

 

Stevedore

1,326

Winchman

104

Signalman

52

Timekeeper

NIL

Tallyman

149

Foreman


63

Ship Supervisor

Others (Please specify)

4. How do equipment operators/portworkers acquire their skills for cargo Handling?
    q Experience
    Formal Training (state training institution)
          - HO CHI MINH CITY UNIVERCITY OF TRANSPORT  
          - SAIGON PORT TECHNICAL SCHOOL
    On-the-job
    q Others (Please specify)   ______________________________

5. Is there a continuing skills enhancement program for:

  1. Portworker
        q None
        Yes (Please identify): SHORT REFRESHER COURSES HELD EVERY YEAR TO RE-TRAIN WORKERS IN
                                            COMPLIANCE WITH THEIR POSITIONS/SKILLS

     
  2. Equipment Operator
        q None
        Yes (Please identify): NEW TECHNOLOGIES ON EQUIPMENT MAINTAINANCE AND OPERATIONS ARE OFTEN
                                            INTRODUCED TO EQUIPMENT OPETRATORS IN THE OCCASION OF THE
                                            PROCUREMENT OF NEW EQUIPMENT AND RE-TRAINING COURSES HELD BY THE
                                            PORT.
     

6. What are the basis for portworkers'/equipment operators' compensation?
   
Existing laws
    Collective Bargaining Agreement
    q Others (Please specify)________________________________
                                                                                               
                                                                                               

7. What monetary and non-monetary benefits do portworkers/equipment operators get?
   
Salary                     BASED ON QUANTITY/VOLUME OF CARGOES HANDLED.
    Overtime pay           ON NATIONAL HOLIDAYS & LUNAR NEW YEAR..
    q Night Differential Pays
    Meal Allowance
    Medical Allowance
    Uniform Allowance
    q Others (Insurance, social security, etc. - please specify)
          HEALTH INSURANCE, SOCIAL SECURITY.
     Please provide copies of the following (if available):

        Manpower Development Program
        Guidelines, systems and procedures in the evaluation of performance of equipment operators and
       portworkers.
        Benefits/Incentives given to equipment operators and portworkers.

8.  What and how many are the equipment?

  1. Quay Equipment
 

Equipment Type

Capacity

Number of Units

 
  Quay Cranes  
    -  MOBILE CRANE

80 ~ 100 MT

 
 

10 ~ 30 MT

5

 
    -  CRAWLER CRANE

60 ~ 90 MT

29

 
    - FLOATING CRANE

100 MT

2

 
  Primer movers

1

 
  Trailers/Chassis

20/40 container

19

 
  Forklift

Below 10 Tons

 available

 
 

10 Tons & above

 
  Truck/Dozer/Trimmer  
  Others (Please specify)

61

 
  1. Yard Equipment
 

Equipment Type

Capacity

Number of Units

 
  Straddle Carrier  
  Reach Stacker

42 Tons

7

 
  Forklift

 

 

 
   -  Front-end Loader

Below 10 Tons

98

 
 

10 Tons & above

7

 
   -  Top Loader

Below 45 Tons

6

 
 

45 Tons & above

 

 
  Mobile Crane

Below 10 Tons

5

 
 

10 Tons & above

31

 
  Rubber Typed Gantry

Below 35 Tons

2

 
 

35 Tons & above

 
  Others (Please specify)  

    Please attach guidelines, systems and procedures (if any) used in the utilization and
    development of quay and yard equipment.

9. What is the lead time in terms of number of days, hours and/or minutes for requesting portworker and/or equipment?

  1. Request for Portworker
    q In number of days
    In number of hours           8 HOURS
    q In number of minutes
     
  2. Request for Equipment
    q In number of days
    In number of hours           8 HOURS
    q
    In number of minutes

    Please attach copies of guidelines, systems and procedures (if any) used in the utilization and development of quay and yard equipment.

10. Are portworkers, and/or equipment for cargo handling always available upon request?
 
    Yes
     q No (Identify situations when not available) ________________
                                                                                               
                                                                                               
     Cite problems encountered and proposed solutions or actions taken to address identified problems.

11. How are portworkers assigned to a particular cargo handling operation?
 
    q Rotation
     q "First-Come/First-serve" basis
     Per work schedule
     q Others (Please specify)
                                                                                                  
                                                                                                  
                                                                                                  
     Please cite problems/constraints attendant to portworkers' deployment and proposed solutions or actions
     undertaken to correct problems.

12. Does the port have a Cargo Location System?
    
q No
     Yes (Identify whether manual or computer-based and describe briefly)
                (CY MANAGEMENT SYSTEM (COMPUTER NETWORK)  
                Please provide copies of manual, flowchart and related documents.

13. Identify documents used, persons responsible for preparation and  schedule of submittal.

  1. Containerized

Type of  Operation

Name of Doc & Data Elements

Who Prepares

To Whom Submitted

When Submitted

Cargo Discharging REPORT ON RECEIPT OF CARGO CHIEF TALLY

- SHIP
- CONSIGNEE
- OTHERS IF IN NEED

ON & AFTER DEPARTURE OF SHIP

Cargo Delivery EQUIPMENT INTERCHANGE RECEIPT WARE-HOUSING OFFICE

- CONSIGNEE OR RECEIVER
- OTHERS IF IN NEED

UPON DELIVERY
Cargo Entry

EQUIPMENT INTERCHANGE
RECEIPT

WARE-HOUSE OFFICE

- SHIPPER
- OTHERS IF IN NEED

UPON ENTRY

Cargo Loading

GENERAL REPORT OF LOADING

CHIEF TALLY

- SHIP
- SHIPPER
- OTHERS IF IN NEED

ON & AFTER DEPARTURE OF SHIP
Shifting SHIFTING ORDER

- SHIP
- SHIPS AGENT

TO PORT FOR IMPLEMENTATION

BEFORE OR ON HANDLING OPERATIONS


  1. Non-containerized

Type of Operation

Name of Doc & Data Elements

Who Prepares

To Whom Submitted

When Submitted

 
Cargo Discharging REPORT ON RECEIPT OF CARGO CHIEF TALLY

- SHIP
- CONSIGNEE
- OTHERS IF IN NEED

ON & AFTER DEPARTURE OF SHIP  
Cargo Delivery CARGO RECEIPT/DELIVE-RY, INTO/FROM WAREHOUSES WARE-HOUSING OFFICE

- CONSIGNEE OR RECEIVER
- OTHERS IF IN NEED

UPON DELIVERY  
Cargo Entry CARGO RECEIPT/DELIVE-RY, INTO/FROM WAREHOUSES WARE-HOUSING OFFICE

- SHIPPER OR DELIVERER
- OTHERS IF IN NEED

UPON ENTRY

 
Cargo Loading GENERAL REPORT OF LOADING CHIEF TALLY

- SHIP
- SHIPPER
- OTHERS IF IN NEED

ON & AFTER DEPARTURE OF SHIP  
Shifting SHIFTING ORDER

- SHIP
- SHIPS AGENT

TO PORT FOR IMPLEMENTATION BEFORE OR ON HANDLING OPERATIONS  
  1. Define Each Unique Data Elements States in Column I

Data Element

Definition

REPORT ON RECEIPT OF CARGO

CONFIRM THE TOTAL QUANTITY OF CARGOES DISCHARGED FROM VESSEL

GENERAL REPORT OF LOADING

CONFIRM THE TOTAL QUANTITY OF CARGOES LOADED ON BOARD THE VESSEL

EQUIPMENT INTERCHANGE RECEIPT

TO DELIVER/RECEIVER CONTAINER THROUGH THE PORT

SHIFTING ORDER

FOR STEVEDORES (THE PORT) TO IMPLEMENT THE SHIFTING OPERATIONS

CARGO RECEIPT/DELIVERY, INTO/FROM WAREHOUSES

TO DELIVER/RECEIVER BREAKBULK/BULK CARGOES THROUGH THE PORT

 
14. Are there problems encountered with respect to documentation of the activities enumerated in 13.1 and 13.2? (Identify the nature of the problems if any)

NO
Please provide a copy of report (if any) on proposed solutions and actions  undertaken to identified problems.

15. Identify security measures implemented in the operational area.
     
q Only authorized labor have access to operational areas.
      Authorized laborers are in uniform and wear IDs and protective gears/hat.
      Slogans and safety signs are posted in conspicuous places.
 
    q Pedestrian access lanes are clearly delineated.
      Security personnel are posted in strategic locations.
      q Others (Please specify)
          _________________________________________
       Please attach copy of relevant documents on operational security, such as: guidelines, rules and regulations, problems encountered in the4 implementation, penalties and sanctions, and , proposed solutions or actions undertaken. 

16. Are there incidences of breaches to the security of cargoes and people within the port premises?

  1. Cargo
         No
         q Yes (Please specify nature and frequency of occurrence as  well as reasons for breakdown in security).
                                                                                                                  
                                                                                                                  

  2. Port Personnel/Users
         No
         q Yes (Please specify nature and frequency of occurrence as  well as reasons for breakdown in security).
                                                                                                                 
                                                                                                                  

17. Are there existing procedures for setting claims brought above by loss of/damaged to life/property?
    
q No
     Yes (Briefly explain steps followed, time element involved, persons/agencies involved and form required, nature and frequency of occurrence as well as reasons).
     MINUTES (OR STATEMENT) SET UP BETWEEN THE PORTS REPRESENTATIVE (SUCH AS CARGO SUPERINTENDENT, FOREMAN,  SAFETY OFFICER, V.V.) AND  ALL CONCERNED PARTIES WHEN INCIDENTS HAPPEN TO LIFE/PROPERTIES

     Please attach copy of guidelines, systems and procedures including flowchart (if any), forms used, problems encountered, and, proposed solutions or actions undertaken.

18.

  1. Is the existing billing and collection system fully automated?
         q Yes
         No
     

  2. If yes, describe the system and include flow charts?

         __________________________________________________________________

         __________________________________________________________________


        
Please attach copy of manual; flowchart (if any); forms used; problems encountered; and, proposed solutions or actions undertaken.

19. Are the source documents for purposes of timely billing of port charges received on time ?
    
Yes
     q No. Please explain (Please identify the average period of delay in terms of number of minutes/hours/days).
         ___________________________________________________________________

         ___________________________________________________________________

           Please cite penalties and sanctions in case of delay, problems encountered, and proposed solutions or actions undertaken.

20. Are the date in the source document complete and accurate for purposes of billing port charges?
    
Yes
     q No. Please explain                                                               _
         ____________________________________________________________

21. Is the cargo handling tariff schedule used uniform for all ports/terminals?
    
Yes
     q No. Please explain                                                                       
                                                                                                          
     Please attach copy of port tariff schedule and guidelines, systems and procedures for determining/computing cargo handling tariff.

22. Are authorized cargo handling tariff properly billed and collected?
    
Yes
     q No. Please explain                                                                       
                                                                                                          
     Please identify issues/problems encountered in billing and collection of cargo handling tariff, proposed solutions or actions taken, and penalties and sanctions

23. Do existing port operations systems interface with other parties and systems at the port/terminal?
     (Identify with whom and explain briefly nature of interface, e.g. with Shippers when cargo information is uploaded prior to/upon  vessel arrival, with Customs when cargoes are cleared for loading/delivery, etc
    
q No
     If yes, indicate

 

Name of System Interfaced With

Nature of Interface

With Whom

When Interfacing is done

 
  COMPUTER NETWORK AND EDI LINKAGES TRANSFER AND EXCHANGE ON CARGO INFORMATION IN OPERATIONS

- CUSTOMS
- SHIPPING LINES
- SHIP AGENTS
- CUSTOMS

REGULARLY  

     Please attach copy of manual of each system, flowchart (if any), forms used, problems encountered
    and, proposed solutions or actions undertaken

24. Identify productivity standards used, if any, in the various major areas of port operations.

 

Particulars

Actual Performance

Standards Prescribed

  Container Cargo Handling
(boxes per crane hour)

14

15

 

General Cargo Handling (metric tons per gross gang hour)

15

19

 

Dry   Bulk   Handling (metric tons per ship hour)

250

300

 

Liquid   Bulk   Handling (metric tons per ship hour)

 

Vessel Service Time/ Berthing Time  (hrs)

16 / 24

20 / 24

 

Waiting Time (hrs)

 

Port Turnaround Time (hrs)

 

Berth Occupancy (%)

47%

70%

25. What are the reasons for inability to meet target productivity level of operation?

CUSTOMS CLEARANCE, LATE OF ARRIVAL, LACK OF CARGO FLOW,
Please attach relevant guidelines, systems and procedures for monitoring compliance to productivity standards, problems encountered, and proposed solutions or actions undertaken.

26. What amenities/facilities are available at the port/terminal or operational areas?

     Toilet
     Drinking Station
     Calling Station
     q Others (Please specify)___________________________________
          _________________________________________________________

          _________________________________________________________
 

C. Pilotage
  1. Is pilotage service a compulsory requirement of the Authority?
   
Yes
    q No

2.
If yes,
  1. Who provides pilotage services?
        q Port Authority/Owner/Operator
        q Terminal Operator
        q Private tug Operator
        Others (Please specify)
              STATE-RUN PILOT CORPORATION
     
  2. What are the qualifications required of pilots?
    PROFESSIONAL
     
  3. How many vessels avail of pilotage services per year?
    ABOUT 3,852 VESSELS ENTERING THE PORTS IN HO CHI MINH CITY AREA
    Please attach relevant guidelines, systems and procedures (if any) used in the selection, monitoring and
    evaluation of performance/productivity of providers of pilotage services.
    Discuss issues/problems encountered and proposed solutions or actions undertaken.
     
  4. How many harbor pilots are available?
    50
     
  5. Who prescribes pilotage rates?
    PILOTAGE RATES PROMUGATED BY THE STATE PRICING COMMETTEE
    UNIT PRICE FOR EACH ENTRY OR DEPART APPLIED FOR ALL AREAS
    (EXCEPT SOME WATERWAYS   WITH SPECIFIC PROVISIONS)

No.

DISTANCE OF PILOTAGE

UNIT PRICES (USD/GRT-NAUTICAL MILES)

MINIMUM RATES

(USD/VESSEL/EACH TIME)

1

UP TO 10 MILES

0,0034

100

2

UP TO 30 MILES

0,0031

120

3

UP TO 60 MILES

 0,00262

150

4

> 60 MILES

0,0022

170

              Please attach copy of schedule of pilotage rates, guidelines, systems and procedures for determination, problems encountered and proposed solutions  or actions undertaken to address problems.

3. Please identify the requirements for the accreditation/licensing of pilots.

BEING GRADUATED WITH A DEGREE OF MASTER FOR SEA-GOING VESSEL AND COMPLETING A PERIOD OF APPRENTICESHIP WITH AND BEING WELL EVALUATED BY A PILOT CORPORATION.

4. What are the procedures for accrediting pilots? Please attach flowchart and pertinent documents.

CERTIFICATE OF PILOT ISSUED BY PILOT VIETNAM NATIONAL MARITIME BUREAU (VINAMARINE) TO QUALIFIED PILOTS WITH CLASSIFICATION  AND ACCREDITION.    
     
   

D. Tug Services
  1.  Are tug services compulsory?
    
Yes
     q No

2. If yes, who provides tug services?
     Port Authority/Owner/Operator
     q Port Authority/Owner/Operator
     q Terminal Operator
     q Private tug Operator
     q Others (Please specify) ______________________
          Please attach relevant guidelines, systems and procedures (if any) used in the selection, monitoring and evaluation
          of performance/productivity of tug services providers. Discuss issues/problems encountered and proposed solutions
          or actions undertaken.
             (NOT ATTACHED)

3. What is the capacity (in horsepower or hp) of the tugboat, how many of them are required for a given size (in
    GRT) of vessel and what is the prescribed rate or charge? (Please identify the size of vessel in GRT, e.g. less
    than 500 GRT no tug is required, 500 GRT to 3,000 GRT 1 tug of 1,000 hp, 3,000 GRT to 7,000 GRT 2
    tug of 1,000 hp each.) 

 

Size of Vessels
(range in LOA)

No. & Capacity of Tug (hp)

Rate/Charge
(in US$)

 
  70 95 M

1 x 500HP

REFERRED TO (9)

 
 

95 120 M

2 x 500HP

 
 

120 145 M

1 x 500HP + 1 x 1000HP

 
 

145 160 M

2 x 1000HP

 
 

160 175 M

1 x 1000HP + 1 x 1500HP

 
 

175 190 M

2 x 1500HP

 
 

190 205 M

1 x 1500HP + 1 x 2000HP

 
 

ABOVE 205 M

2 x 2000HP

 

     Please attach guidelines, systems and procedures for determination of tug capacity requirement, problems encountered
     and proposed solutions or actions undertaken.

4. What are the liabilities and obligations of the tugboat operator?

  To Client

PROVIDE TUG ASSISTANCES TO VESSELS MANEUVERING TO ENTER IN/DEPART FROM THE PORT.

 
 

To Port Authority

CARRY OUT THE ORDERS OF THE PORT AUTHORITY AS REGULATED BY VIETNAM MARITIME CODE.

 
 

To Others (Please specify)

   

     Please attach relevant guidelines, rules and regulations, penalties and sanctions imposed for non-compliance to
     obligations.(NOT ATTACHED)

5. What are the types of tug services being provided?
    (Examples are towing, assistance to entering/departing vessel, etc.)
    Towing assistance to entering/departing vessels
    Others (Please specify)
   
EMERGENCY RESPONSE / TOWAGE AND SALVAGE SERVICES ON SEA

6. Please identify the manpower involved in berthing/unberthing and give their qualifications.

 

Type of manpower

Number Required

Qualifications

 
 

LINEMAN

4

PROFESSIONAL

 

7. Please identify the requirements for the accreditation/licensing of tug service, citing documents submitted, to
    which authorities and other relevant information.

 

Required Documents

Submitted To

 
  REGISTER FORM  (FOR TUGBOAT WITH HP BELOW 1,000HP)

 VIETNAM INLAND WATERWAY ADMINISTRATION

 
 

 REISTER FORM (FOR TUGBOAT WITH HP ABOVE 1,000HP)

VIETNAM NATIONAL MARITIME BUREAU (VINAMARINE)

 
     Please attach guidelines, procedures sample forms and relevant documents.

8. What are the mandatory tug requirements for berthing and unberthing of Vessels?

  1. Requirements for Berthing
    ORDERS ISSUED BY SHIPS AGENTS
     

  2. Requirements for Unberthing
    ORDERS ISSUED BY SHIPS AGENTS
    Please submit pertinent guidelines, procedures and sample forms.(NOT ATTACHED)
     

  3. How are the rates for tug services determined ?
     ....... RATES/CHAGES FOR TUGBOAT ASSISTANCE PROMULGATED BY THE STATE PRICING COMMITTEE
    CHARGES FOR TUG BOAT ASSISTANCE
      500HP          :   0,34 $/HP/HR.
    - 501HP-1000HP   :   170 $/HR FOR THE FIRST  500HP +
                               
    0,26 $/HP/HR FOR EACH ADDL HP.
    - 1001HP-1500HP :   300 $/HR FOR THE FIRST 1000HP +
                                       
     0,15 $/HP/HR FOR EACH ADDL HP.
    1501HP        :    375 $/HR FOR THE FIRST 1500HP +
                                        
    0,05 $/HP/HR FOR EACH ADDL HP.
    DURATION: TUGBOAT LEAVES ITS BASE & RETURNS. MINIMUM: 1 HR/EACH.
    IN CASE TUGBOAT ORDERED OUTSIDE THE PORT AREA RECEIVING THE VESSELS: CHARGES NEGOTIATED BETWEEN THE TUGBOAT OWNER AND THE ORDERER, BUT NOT EXCESS 60% THE RATE
    TUGBOAT ARRIVED ON TIME/VESSEL NOT YET ARRIVED: 50% THE RATES/WAITING TIME.
    VESSEL DOES NOT ARRIVE OR MOVE, THE TUG HAS TO RETURN: 50% THE RATES/WAITING TIME.
    EXTRA CHARGES:
    - ASSISTANCE IN WIND FORCES OF SCALES 6, 7: INCREASE 30%; ABOVE SCALE 7: INCREASE 100%
    - ASSISTANCE IN CASE OF SALVATION: RATE AS AGREED UPON BETWEEN THE ENTITY PROVIDING AND THE
      ENTITY REQUESTING THE SALVAGE
    - TUGBOATS USED FOR TOWING/PUSHING: THE RATES FOR HIRING TRANSPORT MEANS IN III/4.3
    - ADVANCE NOTICE 2 HOURS. LATE ADVICE OR CANCELLATION: WAITING CHARGE.
    - SPECIFIC PRICE APPLIED FOR PASSENGER VESSELS NAVIGATED IN REGISTERED WATERWAYS AND SCHEDULES
    - NUMBER AND HORSEPOWER OF TUGBOAT AS STIPULATED BY THE HARBOR MASTER

    Please attach copy of schedule of tug services rates, guidelines, systems and procedures for determination tug charges. Discuss problems encountered and proposed solutions or actions undertaken.

10. Please explain briefly the established mechanism for determining the   liability of the tugboat operator and
     compensating aggrieved party, e.g. port authority for damage to port facilities or shipping line for damage to
     vessels.

TUGBOAT OPERATOR SET UP AND OPERATING UNDER THE VIETNAMESE MARITIME CODE WITH THE LIABILITIES AND OBLIGATIONS AS REGULATED IN THE CODE.

Please attach relevant guidelines, systems and procedures, and flowchart. Identify issues/problems encountered proposed solutions or actions undertaken. 
(NOT ATTACHED)

As additional reference materials, it will be highly appreciated if you provide a copy of the following documents:

  • Annual reports
  • Technical studies/Research Papers/Country Papers pertaining to topics covered by the Survey.
  • Study on Environmental Assessment or Strengths/Weaknesses, Opportunities and  threats (SWOT)
  • Package of Incentives Available to Cargo Handling, Pilotage and Tug Service Providers
  • Value-Added Services Offered by Service providers
  • Institutional Arrangements/Linkages
  • Extent of Private Sector Involvement/Investment in Cargo Handling, Pilotage and Tug Operation
  • Degree of Automation/Computerization of Port Operation

 

 

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